February 26, 2015
Raulerson Hospital has recently developed a new process for ER patients experiencing less serious emergencies, such as headaches, sore throats, ear aches, etc. As always, with emergency medicine, patients will continue to be triaged upon arrival and seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit. The ER’s Fast Tract area, which is the next-step for some patients upon completion of a triage assessment, now includes designated areas for patients experiencing less serious emergencies. These additional patient care areas get patients out of the waiting room more quickly.
Many people experience pain long before they decide to visit an Emergency Department. So additional waiting in a lobby once you arrive at the ER can feel overwhelming. Despite having ER wait times below the national average, Raulerson Hospital continually seeks opportunities to further reduce wait times and improve each patients’ ER Experience.
Raulerson Hospital is committed to listening to patients’ feedback, which often leads to new initiatives, such as this, designed to improve patient care. Raulerson Hospital CEO Robert Lee commented: “We understand patients want safe, efficient, emergency care and to get back to their lives as quickly as possible. The new design and flow of our Fast Tract area is an example of our willingness to listen to the community’s needs and respond accordingly.”
Another development related to the care of ER patients is the introduction of informER©, an optional text message service provided by Raulerson Hospital as a convenient way to communicate with patients regarding the status of their ER visit. ER patients can choose to share these text updates with their loved ones so they, too, can stay up to date with the latest information regarding the patient’s ER visit.
Last year Raulerson Hospital’s Emergency Department had more than 27,500 visits, at times seeing more than 115 patients a day. Average ER wait times for Raulerson Hospital are always available at RaulersonHospital.com or by texting ER to 32222 (message and data rates may apply). ER wait times represent a 4-hour rolling average updated every 30 minutes. A wait time is defined as the time it takes to see a qualified medical professional: a Doctor of Medicine (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP). For more information visit texterhelp.com